Incident management and helpdesk system - logging, recording, tracking, addressing, handling and archiving issues that occur in daily routine.
Add configurable fields to requests
Allow you to link any Odoo documents with requests
Add ability to create calendar event from requests.
Allows you to establish links between requests
Allows to use conditions while working with requests
Easily manage mails sources to create requests. Create requests from incoming email in one click. Setup canned responses for chatter and messages.
Allows you to use additional project-related assignment policy models
Configurable automatic actions that trigger on request events
Run routes automatically on trigger. This addon works greet with generic_condition and generic_request_condition addons
Provides integration between Generic Resource and Generic Request modules.
HR related assignments and subscriptions in requests using automated actions
Automatic assignments in request via actions
Automatically create invoices for requests
Project tasks can be created using automated actions
Surveys can be sent using automated action
Allows to use custom assignment policies in requests
Integration module for generic teams and request assignment policies
Add ability to create requests from CRM.
This module adds functionality of request deadline field, that allows users to track the history of changes made to the deadline, understand the reasoning behind each change and calculate deadline overdue time values.